Customer Support

Technical Support

When you buy a product from us, you are actually buying so much more. All of our customers get free access to wide array of support resources, from videos to FAQs and user guides, not to mention our support staff and toxicologists.

This section contains just a small selection of our supporting materials and information. If you can't find an answer to your question then please contact us. All requests made outside of business hours will be responded to as early as possible the next business day.

Drugs Library

Learn about the use, risks, effects and legal status of a wide range of drugs.

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Drug Classifications

In the UK, illegal drugs are classified into three main categories (A, B and C). Learn about the penalties of possessing, producing or supplying each category.

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Testing Explained

Testing can be a confusing business but it doesn't need to be. This section explains some key concepts in jargon free, easy to understand English.

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Answers to the most frequently asked questions on a range of topics.

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Product Literature

Our Instructions for Use and Material Safety Data Sheets are available on our product pages.

Product Assistance

Click on the button below for technical support regarding our products.